Are you struggling to fill your hotel with profitable business? You’re not alone. Hotel owners and managers face intense competition in our industry. This blog reveals secrets of the hotel industry’s only integrated remote sales and revenue management solutions from Fused Topline Solutions. Our solutions will lead to more profitable revenue, improved guest satisfaction, and the right business mix to optimize your hotel.
The hotel business is highly competitive. Supply growth and brand distinctions have created thin margins and increased performance demands. Over the past three decades, our industry has evolved with dynamic pricing and data analytics to drive revenue. However, the industry has been slow to adapt to technology and collaboration. Due to increasing demands, thin margins, and emerging technology, the time for innovation and new mindsets is now.
Best in Class Group Inquiry Response Time
How quickly does your hotel team respond to leads? Likely, not fast enough. Increased leisure demand and group travel have changed how teams should function. However, my experience shows hotel teams still use outdated response systems. Our dynamic service solutions guarantee a less than two-hour direct response from our specialists to inquiring guests. This response comes from an on-property inquiry form that populates our CRM. This allows us to swiftly turn inquiries into proposals. We convert 92% of leisure group bookings to contracts in less than 24 hours using these techniques. Your competitors probably haven’t even called the guest back, and we’ve already booked the group.
Our quick response comes from integration, collaboration, and expert specialists in your revenue and pricing strategy. This alignment provides many benefits. It sets high service expectations and encourages repeat and loyal business. Having knowledgeable experts manage your business mix leads to more profitable revenue. Layering base group business earlier than competitors allows strategic hotel filling. This gives confidence to adjust prices upward as your base fills and you can optimize with higher-rated business. Our hotel clients enjoy an average ROI of over 330% on results.
I’m confident you want to convert over 90% of group bookings to contracts within 24 hours. Our best-in-class inquiry response time is a core product of our remote sales and topline management solutions (Hotel Topline Management: Fusion – FUSED Topline Solutions (fusedts.com)).
Fused Topline Solutions is the hotel industry’s only integrated sales and revenue management company. We work with all major brands and have independent and boutique hotel clients. Your competitive and changing hotel environment demands new ways of practicing proven techniques. Reach out for a demo and see how our solutions can generate more profitable hotel revenue.
Links to supporting content:
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Your Sales and Catering Team Leading or Following? | Tambourine
https://fullsailleadership.com/the-importance-of-timely-communication/
https://bcvsocial.com/blog/5-reasons-your-response-time-matters-in-hospitality
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